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FAQ

Q: What information do I need to provide for placing an order?
A: Customers are responsible for providing accurate and complete shipping information which includes the following: Customer Phone number Recipients Name Company Name & Contact Street number and name Suite or apartment number if applicable Zip Code No product will be shipped to a PO Box address Please be advised that we are not responsible for products delivered to hotels or hospitals.

Q: How do I place a Custom Basket order?
A: To customize a basket to fit your specific needs please call us toll free at 1866-765-7414 and our Customer Service department will be glad to assist you. (COMMERCIAL TELEMARKERTERS ARE NOT ALLOW TO CALL, NOR WILL CALLS BE ACCEPTED ON THIS LINE).

Q: What shipping company do you use to deliver the orders?
A: All orders will be shipped safely using UPS.

Q: How soon will my order be processed and shipped out?
A: Routine orders can be processed within 24-48 hours. Any orders placed on Friday, on holidays or over the weekend will not be processed until Monday or our next opening business day.

Q: What if the item I have ordered is out of stock?
A: Although we do keep stock of items, occasionally items are out of stock. In that case we will substitute the ordered item for another of greater value.

Q: How will my basket be wrapped and presented?
A: Every basket is wrapped in colored or clear cellophane, both hygienic and attractive, finished off with a matching contoured ribbon or artificial flowers or arrangement.

Q: What happens if a basket is damaged or broken?
A: 100% satisfied customer is what Baskets Galore by Sylvia strives for. We will refund or replace your basket if your product arrives damaged or because you received the incorrect items. Please call or email us within three days of receiving your merchandise. Please email us with a detail explanation of the problem. Items that will be returned should be shipped back in it¿s original container, wrapping and box with all items included. Customers will be given a confirmation and RMU number. The RMU number will be displayed in big bold letters on the outside of your return box. No packages will be accepted without this RMU displayed.

Q: Will you collect sales tax?
A: State Law requires us to collect sales tax on every order shipped within FL.

Q: Can a message be sent with my gift?
A: All baskets are sent with a personalized message from you. Please include your message in the designated area and your gift will be delivered with a gift card.

Q: What if I need to cancel or change my order?
A: Once your order has been shipped we cannot cancel.

Q:  I see gift baskets without prices. What does this mean?

A:  This may be a new design or an error in not pricing. Baskets without prices, customer need to email us or  call our toll free customer number for those type situations.      

For our custom made baskets. Please contact us sales@basketsgalorebysylvia.com or call our toll free customer 866-765-7414 for more information for these type of designs.

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