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Policies

Satisfaction Guarantee

At Basket Galore by Sylvia we do our best to make sure you'll be satisfied with every purchase. Our product are covered by our guarantee and will be replaced if they arrive damaged , should you need to return , basket should be return in their original package container and all product items listed intact.

If any item falls short of your expectations, please notify us immediately at our Toll Free customer service number, 1866-765-7414 (COMMERCIAL TELEMARKERTERS ARE NOT ALLOW TO CALL, NOR WILL CALLS BE ACCEPTED ON THIS LINE).  If you have a problem with any of our baskets, food product or gift items, problems with order must be reported within 24 hours of its arrival. We will send you a prompt refund, replacement or full credit (excluding original shipping and handling charges), whichever you prefer, on any items returned to us within 7 days. We will substitute for another item that is greater or equal in value. Perishable, personalized or special purchase items cannot be returned. There will be a 20% restock fee on custom baskets.

PRIVACY STATEMENT:
All our customers' data is kept strictly confidential.
We do not sell or loan our mailing list to anyone.

DELIVERY AND SHIPPING POLICY:
Delivery and shipping charges are in addition to the cost of the gift purchased. There will be a charge for a second delivery if we are given an incorrect address.
If being delivered by one of our drivers and the recipient is not home, our driver will try to:
a) Leave the gift with a neighbor, office worker, if requested
b) Leave a note on the recipient's door so they can call us to arrange a re-delivery, or
c) Leave the basket at the delivery address if it seems safe to do so unless you instruct us otherwise.
After one delivery attempts, an additional delivery charge will be applied.
Once your order has been shipped, we cannot cancel or refund orders.
Chocolates cannot be shipped in summer.

CUSTOMER RESPONSIBILITY:
Customers are responsible for providing accurate and completed shipping information, which will include:
1. Customer phone number, recipients name or company name and contact person (If applicable)
2. Street number, unit, lot or apt number. No product will be shipped to a P, O Box address For questions not covered please call our customer service department and speak with one of our service reparative at Toll Free 1-866-765-7414

STORE POLICIES:
Our Guarantee: All products ordered from Basket Galore by Sylvia are covered by our 100% satisfaction guarantee policy. If you (or your gift recipient) are not completely delighted with the quality of a delivered product, or it is in anyway damaged prior to receipt, it will be replaced. In some cases, we will offer a full refund or credit. Please contact our customer service department immediately. Your complete satisfaction is our ultimate goal.

RETURNS / REFUND POLICY:
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims must be made within 2 days of receipt of order. Perishable and fragile products can not be returned. These products are covered by our guarantee and will be replaced if they arrive damaged. In the event that a Return/Refund is arranged, please note that any Shipping or Courier charges will not be refunded, unless products unless stated by Baskets Galore by Sylvia .

SUBSTITUTION POLICY:
If we are out of a particular product you have selected for one of your baskets ( i.e. a specific coffee, chocolate, cookie, etc.), our Designer may substitute a similar product of equal or greater value in it¿s place. Note that this substitution policy applies only to the products. In the event that we are out of stock of a particular Chest, Basket, one of our representatives will contact you to discuss substitution alternatives.

PAYMENT BY CREDIT CARD:
Like most online shopping sites which use realtime credit card authorization and processing, we charge our customer's credit card at the time the order is placed. Unless the order specifically requests a Delayed Delivery Date, all orders are shipped within 3 business days. Customers placing Delayed Delivery Date orders may, at their discretion, elect to submit their orders using Contact Customer instead of Pay By Credit Card. Orders submitted as Contact Customer will be charged when the order is shipped.
We accept MasterCard, Visa, American Express, and Discover.

SHIPPING INFORMATION:
We use a variety of carriers to deliver our products depending on the origin of the shipment, the type of product, and whether the shipment is to be sent via Ground or Air. Shipping companies include FedEx, UPS, Airborne, and DHL. Local deliveries are typically handled by Courier.

ADDRESS CORRECTIONS:
You are responsible for providing an accurate and complete shipping address including:
Recipient Name(s)
Company Name (if applicable)
Street Number and Street Name
Floor, Suite, or Apartment Number (if applicable)
Accurate zip code
We will not deliver to a P.O Box address
Please check your shipping information carefully. If the shipping company applies address correction charges to your delivery as a result of you furnishing erroneous information, these charges will be billed to your credit card.

TAXES:
As required by Florid law, we apply State and Local sales taxes (currently 7.%) to all purchases (including shipping charges) shipped to Texas addresses. Purchases shipped to addresses outside the state of Texas have no sales tax applied.

ORDERING ONLINE:
Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. All credit card information is transmitted using the latest security encryption and once the transaction is completed, no credit card information is retained or stored on our server. This online system is 100% secure.

Rights and Disclaimer
From time to time Baskets Galore by Sylvia will find it necessary to substitute products, because of our suppliers out of stock or nolonger offering products. We will substitute products of equal or greater value. Some design basket will look a little different from pictures shown in our catalog, many of our basket have a show design look for appeal purpose only, so some baskets may be somewhat different from what is shown on our website, but all baskets are custom made at the time of order and all gift baskets are delivered beautifully made. Baskets Galore by Sylvia offer Theme Gift Baskets, color matching and coordinating, these are design features specially made baskets, customer must call our customer line for this type order. Baskets displayed without a price, customer would need to call our toll free customer service number for a price listing. No gift baskets on our site or sites are free. 

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